Contact Us
We're here to help with your genetic analysis journey
Frequently Asked Questions
How quickly can I expect a response?
We typically respond to all inquiries within 24-48 hours during business days.
Please note that our working hours are Monday to Friday, 9h00 to 17h00 European Central European Summer Time (CEST). We will do our best to respond to your message as quickly as possible during our working hours. If you contact us outside of our working hours, we will get back to you as soon as we can on the next business day. Thank you for your understanding and we look forward to assisting you.
What information should I include in my technical support request?
Please include your order ID, the specific service you're using, and a detailed description of the issue you're experiencing.
Do you offer phone support?
We currently provide support via email and our ticketing system to ensure all issues are properly tracked and resolved.